Reference

How We Keep Your Account Safe and Private

Your account details, payment history and personal information stay private on 5dtoto.

Data you controlPrivacy by designTransparent disclosureEasy account requests
Explore Lobby Read FAQ
5dtoto How We Keep Your Account Safe and Private
REACH US ABOUT PRIVACY

How to Request Data Changes or Ask Questions

Live Chat Open your 5dtoto account and click the Help icon in the footer.
Email Support Send your data request to our privacy team at [email protected].
Account Settings Log in to your account, go to Settings, then Profile.
DATA HANDLING PRACTICES

How We Manage Your Information Safely

Account Security

Your login credentials and session tokens are encrypted using industry-standard TLS protocols. We store passwords in hashed format so even our team cannot read them. Two-factor authentication is available in your account settings.

Payment Information

When you deposit using DANA, OVO, GoPay or QRIS, your payment details never touch our servers directly. Transactions flow through secure payment gateways certified for PCI compliance. We keep a transaction record only for your withdrawal history.

Cookie and Tracking

We use cookies to remember your lobby preferences, keep you logged in, and track which games you open most. You can disable non-essential cookies in your browser settings; essential cookies stay to protect your account.

Data Retention

We keep your account data for as long as your profile is active. After you close your account, we retain transaction records for 7 years to comply with payment regulations. Gameplay logs are deleted after 24 months.

Third-Party Sharing

We share your account status with payment processors to verify deposits and clear withdrawals. Studio partners receive only anonymous gameplay aggregates to improve game performance. We never sell your personal details.

Your Rights

You can request a full export of your data, ask us to correct inaccurate information, or request account deletion where local law permits. Email [email protected] with your username to start the process. Responses arrive within 14 days.

Frequently Asked Questions About Your Data

We collect your full name, email address, phone number, date of birth, and payment method details (the bank or e-wallet account linked to DANA, OVO, GoPay or QRIS). We also track your gameplay history, login times and device information to detect fraud and prevent account abuse.

Account details stay as long as your profile is active. After closure, we hold transaction records for 7 years to meet financial regulations. Gameplay logs are deleted after 24 months. You can request early deletion of non-regulatory data by contacting support at [email protected].

Yes. Log into your account, go to Settings, then Privacy, and select Download My Data. The file arrives within 48 hours in CSV format. It includes your profile, payment history, game records and account activity. Alternatively, email your request to [email protected] with your username.

No. We do not sell or rent your personal information. We share anonymised gameplay statistics with our game studios (e.g., which tables are most active) to help them optimise performance. Payment processors receive only what they need to process deposits and withdrawals securely.

Payment details are transmitted through PCI-certified secure gateways and never stored directly on our servers. 5dtoto receives only a transaction confirmation and reference number. Funds transfer directly between your wallet and our acquiring bank, keeping your credentials private.

Change your password immediately and enable two-factor authentication in Settings. Contact live chat or email [email protected] with your account username and describe the activity. Our security team investigates within 24 hours and can lock or recover your account if needed.

We use cookies to log you in, remember game preferences and track session activity. Essential cookies cannot be disabled as they protect your account. Non-essential cookies can be turned off in your browser privacy settings without affecting gameplay.

Related Pages

5dtoto Indonesia About Us FAQ 5dtoto Login Register