Frequently Asked Questions About Our Terms
You can close your account at any time from Settings > Account. We'll process any remaining balance as a withdrawal within one business day. Withdrawing closes your agreement. If you object to a specific policy before opening an account, contact support and we'll explain the reasoning behind it.
Yes. Report any unauthorized or incorrect transaction within 30 days to support with your transaction ID and payment method. We investigate and respond within three business days. For DANA, OVO, GoPay or QRIS disputes, your payment provider's terms also apply.
Your account access depends on local law in your region. If you travel, you can log in and play from supported locations. We block access from countries where gaming is restricted. If you relocate permanently, update your country in Settings so we can confirm continued eligibility.
We retain account records, deposit and withdrawal history for seven years for regulatory purposes. Personal information like your name and email may be kept longer if required by local financial law. You can request specific data deletion where permitted; contact support with your request.
Major violations include using fraudulent payment methods, attempting to manipulate game outcomes, registering multiple accounts, or providing false identity information. Minor violations like inactivity don't trigger closure. We notify you of suspected violations and give you a chance to respond before action.
We can update terms, but material changes — affecting payouts, payments, or rights — are notified to your registered email at least 30 days before they take effect. You can accept or close your account. Minor clarifications may update immediately; we log all versions in your account history.
Yes. Whether you deposit via DANA on mobile or log in from a desktop in Jakarta, the same account terms apply. Game availability and live table schedules may differ by device, but payments, withdrawals and your rights under the terms are identical across all platforms.
